Refund Policy

Effective Date: 27 February 2026
Website: https://lelobandal.com
Business Name: Lelo Bandal
Contact Email: digital@lelobandal.com

1. Digital Product Policy

All products sold on Lelo Bandal are digital products.
No physical items are shipped.

Because digital files are instantly accessible after purchase, we generally do not offer refunds once the product has been downloaded or accessed.

2. 24-Hour Refund Request Guideline

We offer a limited 24-hour refund request window under the following conditions:

You may request a refund within 24 hours of purchase if:

• You did not download or access the product files

• You purchased the product by mistake

• You were charged multiple times for the same product

Refund requests made after 24 hours of purchase will not be accepted.

3. Non-Refundable Situations

Refunds will NOT be provided if:

• The product has been downloaded or accessed

• You changed your mind after purchase

• You do not have the required software to use the files

• You did not read the product description properly

Please review all product details carefully before purchasing.

4. How to Request a Refund

To request a refund within 24 hours, email us at:

📧 digital@lelobandal.com

Include the following details:

• Full Name

• Order ID

• Payment Screenshot (if available)

• Reason for refund request

Our team will review your request and respond within 2–3 business days.

5. Processing Time

If approved, refunds will be processed within 5–7 business days to the original payment method.

6. Fraud & Abuse

We reserve the right to deny refund requests if we detect misuse, abuse, or suspicious activity.